Publications and Preprints
On benchmarking cheque collections in India
by
Ashish Das and Praggya Das
Cheques are one of the most accepted forms of payment for settling
transactions. Money transactions through cheque collections are pertinent to
banking and are an integral activity of any bank. It is not an optional service
and hence such services by no means are a gratis. Moreover, the cost involved
in collections of such cheques (local or outstation) is borne by the customers in
some form or other. It was recognized as early as in the 1970s that cheque
collection policy for the banks in India is a matter of concern. Though a micro
issue with respect to the whole gamut of banking, this has its macro
implications keeping in mind the mass of bank account holders in India. In this
paper, we study the cheque collection policy of the country for both pre and
post deregulation scenario. Also, based on a multidimensional scaling
technique, categorisation of 31 banks with respect to various parameters of
their present cheque collection policies has been made. Although not an
exhaustive study, the minimal statistics gathered and analysed leads one to
believe that the existing institutional mechanism for setting up cheque
collection policies is not adequate. The spirit with which RBI deregulated the
cheque collection process has not got translated into the policies made by
banks. It is seen that forces of competition, as a deterrent, is inadequate to
improve quality service in the field of cheque collections and that the banks and
the regulator have a responsibility to act proactively in the interest of the
depositors.
isid/ms/2006/08 [fulltext]
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